Terms & Conditions
Acceptable Use Policy
Our Acceptable Use Policy explains the rules for using Irongate — keeping your account secure, permitted and prohibited uses, our suspension and termination rights, intellectual property and data handling (including the HammerTech integration), and limitations of liability. By using Irongate you accept these terms. Download the full policy below.
Supply Terms
Our SaaS Supply Terms are the master agreement governing your use of Irongate, read together with your Order Form and our Service Level Agreement. They cover the licence granted, term and renewal, customer responsibilities, hardware, fees and payment, intellectual property, confidentiality, privacy, liability and dispute resolution. This version applies to customers in North America. Download the full terms below.
Service Level Agreement
Our Service Level Agreement sets out the standard of service you can expect from Irongate — a 99.5% monthly uptime commitment, the service credits available if we miss it, our incident severity levels and target response and resolution times, support hours, and the maintenance and support services we provide. Download the full agreement below.